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Refund Policy

Refund Policy

1. Introduction

At MBZ Technology, we are committed to providing quality services and products to our customers. This Refund Policy outlines the terms and conditions under which refunds will be provided.

2. General Refund Policy

We offer refunds on services and products under certain conditions. Please read the following terms carefully:

  • If you are not satisfied with our services or products, you may be eligible for a refund if requested within 30 days of purchase.
  • Refunds will be issued using the original payment method whenever possible.
  • Any requests for refunds after 30 days of purchase will not be honored.

3. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The service or product must be unused and in the same condition that you received it.
  • The request for a refund must be made within 30 days of purchase.
  • Proof of purchase, such as a receipt or order number, must be provided.

4. Non-Refundable Items

Certain items and services are non-refundable. These include:

  • Customized services or products that have been personalized to your specifications.
  • Any services that have been fully completed and delivered.
  • Products or services purchased at a discount or as part of a special promotion.

5. Process for Requesting a Refund

To request a refund, please follow these steps:

  • Contact our customer service team at info@mbztechnology.com or support@mbztechnology.com with your order details and reason for the refund request.
  • Our team will review your request and, if eligible, will process your refund within 10 business days.
  • You will receive an email confirmation once your refund has been processed.

6. Partial Refunds

In certain circumstances, only partial refunds may be granted:

  • For services or products that show signs of use or are not in their original condition.
  • For any item that is returned more than 30 days after delivery.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@mbztechnology.com or support@mbztechnology.com.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: info@mbztechnology.com or support@mbztechnology.com
Phone: +234 911 8328 807 or +447495851106

By purchasing our services or products, you agree to this Refund Policy. We reserve the right to modify or update this policy at any time without prior notice. Any changes will be posted on this page.